A valid credit card number and expiry is required to guarantee your reservation.
All bookings must be prepaid at the time of making your booking.
– Please note hotel does not make reservation if you provided credit card is invalid, unless you are noticed in the booking.
– Please note that the hotel requires 200$ deposit on the day of arrival. The registered guest will be held financially responsible for damaged or lost of hotel property, guest will be charged to the credit card provided.
All guests must provides valid credit Card and photo ID to match the name on the reservation. Your reservation is guaranteed until on the day of arrival. After that time, it will no longer be guaranteed and the room may be reassigned.
All international cards will be charged and refunded in AUD currency, and the hotel is not responsible for any fluctuations in exchange rates.
Credit card surcharges:
Master and Visa 2% surcharge
Amex 3.5% surcharge
JCB 3.5% surcharge
China Union Pay 3.5% surcharge
72 hours notice required for refund on cancellation. Failure to arrive or NO-SHOW will incur the total price of the reservation will be charged. Cancellations inside 72 hours of arrival will also incur a full stay charge.
Standard and standard family rooms are non refundable